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Two Cow Cottage is committed to protecting your privacy. This Statement of Privacy applies to the Two Cow Cottage website and governs data collection and usage. By using the Two Cow Cottage website, you consent to the data practices described in this statement.

Collection of your Personal Information

Two Cow Cottage will protect your personal information. All companies within the Group are subject to the National Privacy Principles (NPP) as set out in the Privacy Act (1988). The NPP governs the way we collect, use, disclose and secure information about you. The NPP also permits you access to the information we hold about you in order to correct or update it.

Why do we require your personal information?

The personal information collected and maintained by Two Cow Cottage comprises your name, address, contact details and information specific to, and required for, the accommodation that we provided for you. Two Cow Cottage also collects anonymous demographic information, which is not unique to you, such as your postcode. For some clients we also collect and maintain sensitive information. This may include information about your credit card details.

Two Cow Cottage may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

There is also information about your computer hardware and software that is automatically collected by Two Cow Cottage. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Two Cow Cottage for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Two Cow Cottage website.

Two Cow Cottage keeps track of the websites and pages you visit within Two Cow Cottage, in order to determine what Two Cow Cottage services are the most popular. This data is used to deliver customized content and advertising within Two Cow Cottage to customers whose behavior indicates that they are interested in a particular subject area.

Two Cow Cottage websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Two Cow Cottage or the site; (b) protect and defend the rights or property of Two Cow Cottage (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Two Cow Cottage, or the public.

Use of Cookies

The Two Cow Cottage website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Two Cow Cottage pages, or register with Two Cow Cottage site or services, a cookie helps Two Cow Cottage to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Two Cow Cottage website, the information you previously provided can be retrieved, so you can easily use the Two Cow Cottage features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Two Cow Cottage services or websites you visit.

Contacting us about access and correction of your personal information

Two Cow Cottage aims to ensure that your personal information is accurate, up to date and complete. Please contact Two Cow Cottage if you:


Security of your Personal Information

No method of safeguarding information is 100% secure. Two Cow Cottage uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Two Cow Cottage secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Two Cow Cottage will occasionally update this Statement of Privacy to reflect company and customer feedback. Two Cow Cottage encourages you to periodically review this Statement to be informed of how Two Cow Cottage is protecting your information. When such a change is made, we will update the “Last Updated” date above.
Privacy Complaints

If you believe that we have not protected your personal information as required under the NPP and you wish to make a formal complaint, you are able to contact our Privacy Complaints Officer on 0447 620 984. You may also email full details of your complaint to Your complaint will be managed via Two Cow Cottage Internal Privacy Complaint Procedure. This Procedure assures you of a timely and accurate response to your complaint.